Business process design

Increase your commercial agility with efficient and scalable business processes

Your commercial processes are organized inside-out: existing systems determine the working methods of your customer-facing teams. Your employees are not facilitated and systems do not connect well. This results in poorly designed procedures, unclear roles and responsibilities, and decentralized data storage. Your teams see only a fraction of the total customer profile. Your customer has to tell their story over and over again. This not only costs time and money, but also leads to frustration and customers walking away.

By bringing your front office together in HubSpot, you overcome decentralized data storage. In addition, HubSpot offers the ability to customize commercial processes. But how do you design that in a way that is scalable and sustainable for your organization? Business Solution Design offers a solution.

Missed sales opportunities due to lack of structure

By organizing your processes outside-in, with the customer as the starting point, your front-office processes become leading for your CRM setup. This addressing inefficiencies brings structure to your commercial processes and helps you automate and optimize workflows so that they perfectly match the needs of both your business and your customers. This not only increases productivity, but also lowers costs and fosters lasting customer relationships.

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At Webs, we help you find the optimal process design for your HubSpot environment, regardless of the length of your sales cycle or the type of sales process (high-touch, low-touch or no-touch). We start with an analysis of your go-to-market models and ask questions such as: is your customer at the center of your business, and how is this reflected in your strategy? Our HubSpot specialists work with you to develop a unique blueprint focused on your business needs as well as those of your customers. With this approach, you'll leave no opportunities untapped and be ready for the future.