How to get a pulse on Customer Happiness to Increase Renewals
Renewals and Expansion
The importance of looking at your current customers to fuel a more sustainable growth model
Getting revenue from new customers is 2.5x more expensive compared to existing customers.
Here's the why, how, and what of growing revenue through your existing customers
Customer Happiness
What NPS & Customer Effort Score tell you about your customers' satisfaction
Everyone knows the Net Promoter Score as a measure of customer loyalty. But what more do you need to keep a pulse on your customers?
HubSpot Revamps the Service Hub
We had to keep it a secret for a while, but it's finally here. Kudos to HubSpot
The Service Hub helps us deliver better customer service every day, and we're excited to see how these new improvements to the product can help make us even better
Webs Growth Framework
Align your customer-facing teams around your (potential) customers
Map out the journey of your best customers, map your proces, people and technology to that Journey. And ask yourself where do you still lack expertise, where are the frictions in the process or is certain technology causing friction? At Webs we use a framework for it: the Growth Framework.
SaaS Bazen Podcast
What many fast growing SaaS companies overlook. Dutch only.
New report
HubSpot Annual State of Service in 2022
As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience.
HubSpot surveyed over 1,400 customer service leaders across the globe to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.
#1 HubSpot Consultancy Partner for businesses looking to grow smarter.
Elite HubSpot Solutions partner
We optimize your commercial process with HubSpot. If not now, when?